Warranty & services contracts
Our services throughout your machine lifetime.
PREVENTIVE MAINTENANCE
We recommend a preventive maintenance at least once a year. Gravotech has established a dedicated program for each machine type, including cleaning, adjustments, safety checks and more.
CLEANING
It includes the cleaning of your machine's components such as: electronic parts, controllers, filters, optics…
ADJUSTEMENTS
In order to ensure an optimal use of your machine, we adjust your presets , parameters and marking sheets . The laser power can also be controlled.
SAFETY CHECKS
Including the main safety functions verifications , the communication & connections ,the components wear .
MACHINES CATEGORIES
| Categories | Machines |
|---|---|
| SMALL | B-Engraver, IMPACT, IM3, IS200, IS400, M10, M20, M40, XE, XF510, XM500, XM700 |
| MEDIUM | Laser CO2, Fiber, Green, Hybrid, LS100, LS100Ex, WeLase‚Ñ¢, SV510, XF530 |
| LARGE | IS6000, IS7000, IS8000, LS900, LS1000XP |
WARRANTY & SERVICES EXTENSIONS
SMALL | STANDARD | EXTENSION | GOLD | |
Parts | ⬢ | ⬢ | ⬢ | |
Labour inhouse | ⬢ | ⬢ | ⬢ | |
Hotline & remote assistance | ⬢ | ⬢ | ⬢ | |
Loan Machine | Shipments in 24h (Europe) | ✕ | ✕ | ⬢ |
Shipments goings | ✕ | ✕ | ⬢ | |
Shipments comings | ✕ | ✕ | ⬢ | |
| Deffective machine | Shipments comings | ✕ | ✕ | ⬢ |
MEDIUM & LARGE | STANDARD | EXTENSION | GOLD |
Parts | ⬢ | ⬢ | ⬢ |
Labour inhouse | ⬢ | ⬢ | ⬢ |
Hotline et remote assistance | ⬢ | ⬢ | ⬢ |
Labour on site | ✕ | ✕ | ⬢ |
Travel & accomodation fees | ✕ | ✕ | ⬢ |
Need more information?
SERVICES CONTRACTS
SMALL | ZEN | SERENITY | |
| Parts | ⬢ | ⬢ | |
| Labour inhouse | ⬢ | ⬢ | |
Deffective machine | Shipments goings | ⬢ | ⬢ |
Shipments comings | ⬢ | ⬢ | |
| Hotline & Remote assistance | ⬢ | ⬢ | |
| Repair leadtime | ⬢ | ⬢ | |
Loan machine | ✕ | ⬢ | |
| Curative intervention (Fees included) | ✕ | ⬢ | |
MEDIUM & LARGE | ZEN | SERENITY |
| Parts | ✕ | ⬢ |
| Labour on site | ⬢ | ⬢ |
| Preventive maintenance | ⬢ | ⬢ |
Travel & accomodation fees (Preventive maintenance) | ⬢ | ⬢ |
| Hotline & Remote assistance | ⬢ | ⬢ |
| Repair leadtime | ⬢ | ⬢ |
Curative intervention (Fees included) | ✕ | ⬢ |
Need more information?
